Collaborative Efforts of Technical Support and IT to Enhance Customer Satisfaction, Autonomy, and Product Safety

Watch now and discover how Airbus Helicopters has digitized its customer support, making the most of technical know-how that is too often untapped as unstructured data.

From intuition to ideation, up to the design phase, Frederic Antoine (Technical Support Manager) and Bastien Pesce (Sr. Project Manager), present their joint “business and IT” approach to reduce response and solution times, optimize their support operations thanks to automation and machine learning, and guarantee, in the long run, an optimal safety of Airbus Helicopters.