The initial phase of the project has been deployed in the UK, where Mercer has 3,000 employees and an intellectual capital alone consisting of more than 30 million documents. Mercer had previously implemented both desktop and intranet search solutions. However, these disparate search solutions fueled the need for a single unified enterprise search solution. After a thorough evaluation of leading vendors, Sinequa Enterprise Search was selected as the most appropriate product to meet Mercer’s needs.

Compatible with Mercer’s existing infrastructure, Sinequa Enterprise Search is a robust, enterprise scale product that is simple to deploy and maintain, keeps IT investment costs low and needs little customization. With over 70 connectors, Sinequa Enterprise Search provides out of the box connectivity to all enterprise information sources and applications, security management and scalability to handle large volumes. Its flexible and ergonomic user interface facilitates user adoption across Mercer’s diverse lines of business.

The Enterprise Search project has been designed to help Mercer’s users find not only the most relevant documents to their search terms, but also the people with the right skills and experience related to these. Through Sinequa’s software, Mercer’s users can search their online People Directory for relevant people to contact about the topic in question. The software’s functionality also presents users with the option to contact these people directly via email and instant messaging. 

"One of the most popular demands from our users is for a more robust and easy to use search tool," said Haroon Suleman, Mercer's Search Architect. "The ability to get speedier and more relevant search results will save user time and enable us to leverage one of our greatest assets: our unmatched intellectual capital. By implementing Sinequa against our file servers, we aim to meet a critical knowledge management need.“